REFUND AND RETURNS POLICY

Effective Date: January 1, 2026
Last Updated: September 17, 2026

At BLUR LLC, we are committed to providing the finest sartorial craftsmanship, exquisite tailoring, and client satisfaction. We understand that finding the perfect silhouette, drape, and fit for bespoke suits and luxury evening dresses requires total peace of mind. Our returns and exchange policy is designed to be fair, transparent, and seamless.

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1. 30-Day Return Window

You may return any unworn suits, evening dresses, gowns, blazers, and accessories purchased directly from https://blur-wear.com within thirty (30) calendar days from the date of confirmed carrier delivery for a full refund to your original payment method or an atelier store credit.

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2. Garment Return Eligibility Requirements

Due to the luxury nature of our handcrafted apparel, returned items must strictly satisfy the following criteria:

• Unworn & Pristine Condition: Garments must be in new, unwashed, unaltered condition, free of perfume, makeup stains, deodorant marks, animal hair, or fabric snags.
• Original Tags & Packaging: All designer hangtags, security ribbons, inner woven labels, and protective garment bags/hangers must remain intact and attached.
• Bespoke / Custom Alterations: Garments tailored with custom bespoke monogramming or finalized individual bespoke measurements modified by outside tailors cannot be returned for a cash refund, but our stylists will gladly review adjustments.
• Formal Accessories: Cufflinks, silk bow ties, cummerbunds, clutches, and dress belts must be returned in their original luxury gift presentation boxes.

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3. Complimentary Size & Fit Exchanges

If your suit jacket, dress trousers, or evening gown does not fit precisely to your satisfaction, BLUR LLC provides one complimentary size exchange per garment for all US domestic orders.

Contact our concierge at support@blur-wear.com with your order number and desired replacement size. We will provide a prepaid insured return label and expedite the dispatch of your replacement piece immediately upon drop-off.

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4. Step-by-Step Return Process

1. Initiate Request: Email our Client Concierge at support@blur-wear.com or call +1 (251) 230-3862 with your Order ID (e.g., BLUR-XXXXX) and the reason for return.
2. Receive Prepaid Return Label: For authorized domestic returns, we provide a trackable prepaid shipping label via email.
3. Carefully Repack: Place the garment in its original breathable garment bag and reinforced shipping box to prevent fabric creasing during transit.
4. Drop-Off: Hand the parcel to any authorized UPS or FedEx retail depot.

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5. Inspection & Refund Issuance

Upon arrival at our inspection facility, our quality control team will inspect the garment within two (2) business days. Once verified:

• Refunds are immediately credited back to the original credit/debit card used during checkout.
• Depending on your financial institution's processing cycles, funds typically reflect in your account within 3 to 5 business days.
• An automated electronic credit confirmation receipt will be sent to your billing email address.

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6. Damaged or Defective Items

In the rare event that an item arrives with a transit defect, stitching irregularity, or missing accessory, please notify us within 48 hours of receipt at support@blur-wear.com with photographs. BLUR LLC will provide an immediate priority replacement or a 100% full refund including all shipping costs.

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7. Corporate Entity & Returns Center